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The City-County Information Technology Commission (CCITC) serves the City of Wausau, Marathon County, North Central Health Care (NCHC) and other local government entities by providing the planning, design, implementation and operation of cooperative Information  Technologies solutions and services.  

IT Technician - PC

POSITION SUMMARY:

Act as a member of the PC Support team.  Install and support a variety of desktop solutions including PCs, laptops, printers, tablets, smartphones, VOIP telephone systems, projectors, etc.   Install, configure, train and troubleshoot software on all client devices.  Answer support calls and document activities in an electronic trouble ticket system.   Work with customers over the telephone, remotely (via remote desktops) and in person to troubleshoot and resolve problems with the network, servers, PC, Internet, telephone, software applications, etc.   Backup the Helpdesk and Operations staff as needed.  Participate in a team of staff that rotate through on-call 24x7 support responsibilities.  Ensure that the highest level of customer service is being provided to our customers.  The work is performed under the direction of the IT Support Manager.

QUALIFICATIONS:

A minimum of an Associate degree in MIS, Computer Science or related field with at least one year PC Support experience or any combination of education and experience that provides equivalent knowledge, skills and abilities.   Possession of a valid Wisconsin driver's license is required and reliable transportation.  A candidate with a high level of applicable experience and education may be hired as an IT Technician - Senior PC.

Application deadline is 11:59PM on September 23, 2019.

Learn more and apply at TALEO.

 

 

 

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